Higher Ed Strategy & Transformation

Description du service

From enrollment to alumni engagement, DSM Consultancy partners with institutions to align people, process, and platforms, ensuring education stays both human-centered and future-ready. What We Do 1. Operational Strategy & Optimization Assess institutional workflows across departments such as Admissions, Student Success, and Continuing Education. Streamline processes to reduce administrative friction and improve student and staff experiences. Develop performance dashboards and KPIs that link student success to institutional goals. 2. Technology & AI Integration Evaluate existing tech stacks (CRM, LMS, SIS, communication tools) to identify overlap and inefficiencies. Recommend and implement AI-driven solutions that support data insights, automation, and scalability. Train staff and faculty on practical automation workflows for advising, communication, and reporting. 3. Student Experience & Lifecycle Map and redesign the full student journey — from prospect through alumni — to enhance engagement and retention. Build proactive student success models using data-informed interventions and personalization. Create playbooks for onboarding, advising, and student support that are scalable and replicable. 4. Partnerships & Ecosystem Development Help institutions build strategic partnerships with corporations, local employers, and community organizations. Design joint initiatives such as workforce pipelines, applied learning partnerships, and co-branded programs. Implement partner management frameworks to sustain and measure partnership ROI. 5. Non-Credit & Workforce Development Strategy Evaluate current non-credit and workforce offerings for relevance, revenue performance, and market alignment. Design or refresh program portfolios to match regional workforce needs and industry demand. Develop marketing, pricing, and enrollment strategies for professional education divisions. Provide direct teaching or guest instruction in leadership, customer experience, and AI-driven business strategy. Support colleges in expanding revenue-driven programming while maintaining academic integrity and community impact.